The Design Center Manger will be responsible for overseeing all aspects of the showroom operations and directly reports to the Director of Purchasing. The Design Center Manager promotes and ensures the delivery of excellent customer experiences to Landsea Homebuyers.
Essential Duties and Responsibilities:
Responsible in managing the design center ensuring policies, procedures, and best practices are diligently met and fulfilled from the beginning of the paperwork to the end of the process in collaboration with purchasing and the field teams.
Responsible for the tracking of all incoming samples, ensuring samples arrive in good condition; maintaining all samples and contacting vendors regarding replacements of damaged products, i.e. chips, cracks, and discontinued products. This also includes new community set up of standard samples.
Responsible in keeping the design center’s inventory ensuring the appropriate and top selling products are always available.
Oversees and supervises design center staff’s daily activities including communications of processes & procedures, product knowledge, installation including problem resolution.
Proactively promotes and implements best practices for operating the design center and establishes excellent partnerships with third‐party vendors.
Provides excellent leadership by mentoring and motivating Designers achieve peak productivity and performance.
Works closely with Sales and Marketing on model home designs and budgets.
Works closely with construction and purchasing on model home specifications and installations.
Strategically provides conflict resolution effectively to neutralize and mitigate homebuyer issues.
Establishes and facilitates effective communications between all operating departments.
Ensures HPH presentation are incorporated in the design center process.
Stays up to date through continuous education on new and current products and installation trends in the marketplace.
Quarterly onsite visits to Sales Offices to establish and develop rapport with Sales Associates.
Strategically drives processes successfully in forging the delivery of option revenue and margin management.
Participates in all community kick off meetings with operations.
Performs other duties as required or assigned.
Minimum of 2 plus years previous design center experience.
Must be able to work weekends.
Must be comfortable on a computer and willing to adapt to applications such as Outlook, Atlas, Salesforce, and HB1.
Current working knowledge of homebuilding industry and design center is preferred.
This is position has both office and field responsibilities, which requires the ability to operate a motor vehicle, climb stairs/ladders, walk active jobsites, read plans, bend, stoop, reach, lift, and move and/or carry items in excess of 25 pounds. Office work requires sitting at a computer monitor for extended periods of time, completing paperwork, receiving/returning phone messages. Finger dexterity in operating a computer keyboard and calculator. Must be able to work both indoors and outdoors. This position requires public contact, as such, appropriate business apparel and professional appearance is expected.
This position is a safety‐sensitive position and includes tasks and duties that could affect the safety and health of the employee performing the task and others.
Travel may at times be required. Employee will be reimbursed for using their own vehicle in the course of the job at the federal mileage rate in effect at the time.
Must be authorized to work in the United States.
This position is full time.