Homeowner Resources

The Landsea Experience

Now that you have purchased your new home from Landsea, you’ll have access to our customer care team, 24/7 emergency services, and our Dwelling Live portal which is exclusively available to you.

Customer Care FAQs

Home design planning. Preparing a healthy snack.

What is covered in my builder’s one-year warranty?

For a period of one-year from your close of escrow, you are covered by our warranty covering the fit and finish components of your home, such as cabinets, mirrors, flooring, interior and exterior walls, countertops, trim and paint. In addition, your warranty covers manufactured products, such as appliances, plumbing fixtures, lighting, etc.

What is excluded from my builder’s home warranty?

After the close of escrow, scratches, damages, and wear and tear are your responsibility.

How do I submit a warranty service request?

Please submit your warranty service requests through our dwellingLive website link https://login.dwellinglive.com using the login credentials provided in your welcome email on the close of escrow date. For any questions regarding this process, please contact your Customer Care Representative or our Customer Care Department.

What is the difference between a builder’s home warranty and a manufacturer’s warranty?

A builder’s home warranty is for one year and covers material and labor for warrantable repairs. Manufacturer’s warranties vary in coverage depending on the manufacturer. After the one-year warranty, most warranty plans cover the product but exclude labor costs. Please visit https://login.dwellinglive.com or contact the manufacturer directly for specific information. Landsea Homes does not regulate their warranties or service claims.

Is my warranty plan transferrable?

Your home warranty is transferrable, i.e., the home warranty stays with the home. The new homeowner may contact our Customer Care Department for details on registering as the homeowner of the property.

Have other questions? Contact us directly:

Northern California:
(925) 369-0221
customercare-norcal@landsea.us

Southern California:
(949) 272-9866
customercare@landsea.us

New York Metro:
(866) 696-1562
euscustomercare@landsea.us

Emergency Services

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Who do I call for an emergency request?

Please contact your area After-Hours Emergency line. A live operator will answer your call and ask a few questions. Our On-Call Representative will then promptly return your call.

NYC Metro – (866) 696-1562

Northern California – (800) 220-0080

Southern California – (800) 220-0080

Homeowner Portal

Living Room

Need to submit a warranty service request?

Want more information about your home or manufacturer warranty?

Visit our dwellingLIVE website and log in using the login credentials provided in our welcome email on the close of escrow date.