Objective:
Provides excellent customer experiences to all Landsea Homeowners. Supports the Customer Care Department ensuring Landsea Customer Care is performed in a timely, efficient, courteous and professional manner. Supports/participates in the facilitation of all warranty requests for homeowner and completed walk throughs to educate Homeowners on all aspects of their new home.
Essential Duties and Responsibilities:
- Performs quality control inspections within the Landsea quality control guideline.
- Prepares home and conducts Homeowner Orientations.
- Cooperates/collaborates with construction teams in delivering a quality home.
- Addresses Homeowner’s concerns in a prompt/courteous manner relating to warranty items needing repair and within the Customer Care Department parameters.
- Visits customer at their home to inspect/perform accurate assessments and answers questions for all service requests submitted by Homeowners.
- Coordinates and schedules Subcontractors to complete home repairs.
- Fields incoming phone calls from Homeowners, Subcontractors and office staff.
- Creates purchase order requests, work orders, and other essential paperwork in an accurate and timely manner.
- Performs minor home repairs, adjustments and touch-ups.
- Actively seeks and acquires signed acknowledgement from homeowners on all completed work.
- Assists in maintaining a safe, professional and clean work environment.
- Actively promotes/solicits positive survey responses from homeowners.
Key Attributes:
- Demonstrates passion and commitment to customer care department mission and that of Landsea.
- Cultivates excellent working relationships with their Landsea Team, Homeowners, prospective Homeowners, Vendors and Subcontractors.
- Takes initiative in organizing, managing and completing assigned tasks according to established department and company procedures and deadlines.
- Uses best judgment to problem solve based on experience/knowledge in the industry, knowledge of existing product/project, homeowner service history and overall department and company procedures.
Supervisory Responsibilities:
- None
Key qualifications include:
- High school diploma or general education degree (GED); 5 years customer service and preferred 12 months of demonstrated experience in home construction including Customer Care.
- Associate’s Degree (A.A.) or certificate preferred.
- General knowledge of the residential building industry, tools & equipment.
- Basic ability to read and reference blue prints
- Excellent Written and Verbal Communication Skills
- Problem-Solving
- Computer Literacy- basic MS Office- Outlook, Word, Excel
- Smart Phones, tablets & apps.
- Math Aptitude
Physical Requirements:
This is position has both office and field responsibilities, which requires the ability to operate a motor vehicle, climb stairs/ladders, read plans, bend, stoop, reach, lift, and move and/or carry items in excess of 50 pounds. Office work requires sitting at a computer monitor for extended periods of time, completing paperwork, receiving/returning phone messages. Finger dexterity in operating a computer keyboard and calculator. Must be able to work both indoors and outdoors.
Safety Requirements:
This position is a safety-sensitive position and includes tasks or duties that could affect the safety and health of the employee performing the task or others. This position requires OSHA 10, CPR/First Aid and Fire-Safety Extinguisher training, provided by the company.
Travel requirements:
This position will require some occasional driving to other projects and the corporate office in Scottsdale.
Must be authorized to work in the United States.
This position is full time.